• Customer Service Representative (CSR)

    Location US-CA-IRVINE
    Job ID
    Operations Frontline Jobs
    Employment Status
    Regular Full-Time
  • Overview

    SBM is currently looking to hire a Customer Service Representative (CSR) to join their team!  The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related data using basic communication skills. Requires good judgement in thought and/or decision-making.  May need to explain work methods & instructions. Aid in training others or demonstrate work processes.


    • Comply with safety rules, policies, and procedures. Stops at risk behavior of others and self.
    • Perform work assignments in a team with other employees.
    • Perform repetitive tasks.
    • Maintain clean work area.
    • Follow all protocols, company procedures, policies, and rules.
    • Take direction and respond to supervision.
    • Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.
    • Fill in during staff shortage.
    • Support shift lead in completing punch-list items.
    • Use proper personal protective equipment.
    • Present a professional appearance and conduct.
    • Understand customer service and satisfaction.
    • Understand reporting systems, and of the environment.

    §  Stocking restrooms

    §  Transport small equipment, tools, chairs, & tables.

    §  Straighten areas, such as lobbies, conference rooms, locker rooms, & break rooms

    §  Dust mopping floors

    §  Restroom cleaning

    §  Pick up trash outdoors

    §  Clean ashtrays

    §  Light Vacuuming

    §  Dusting

    §  Window cleaning

    §  Empty recycle boxes

    §  Clean glass

    §  Wipe down mirrors

    §  Wipe down sinks, partitions, and stainless steel

    §  Restock supply cabinet/room

    §  Clean elevators

    §  Carpet spotting

    §  Transport trash & waste to proper disposal areas.

    §  Polish metal & woodwork.

    §  Clean upholstered furniture.

    §  Clean window blinds.

    §  Clean draperies.

    §  Replace light bulbs.

    §  Remove cobwebs

    §  Trashing

    §  Damp mop floors

    §  Edging


    • Less than high school education or up to one month related experience or training or equivalent combination of education & experience.
    • Completed all safety certifications
    • Ability to Read 2-3 syllable words, recognize similarities and differences between words and series of numbers. 
    • Ability to print clearly and speak simple sentences. 
    • Ability to communicate effectively with co-workers, supervisors, managers, and customers. 
    • Bi-Lingual in Spanish a plus.
    • Know how to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. 
    • Know the American measures of money, weight, size, length, shapes, distance and measures such as, cups, pints, quarts, gallons, etc.
    • Required to have a valid driver’s license if driving own vehicle or company vehicle on business time, will also require you have proof of vehicle registration and insurance. 
    • Maybe required to be forklift certified and/or MER certified.

    Available Shift: Monday - Friday 


    Compensation:  The pay rate for this position is $13.00 per hour. 


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