• Work Place Concierge Coordinator, Soft Services

    Location US-CA-South San Francisco
    Job ID
    Operations Frontline Jobs
    Employment Status
    Regular Full-Time
  • Overview

    SBM Management is lookin for a Work Place Concierge Coordinator, Soft Services to join their team!  This position Supports the Client Experience team by acting as the initial point of contact for any incoming or pending Client needs. Actively receive the Client inquiry, create support tickets, route any requests to the appropriate Client Experience Manager, and then will track the tickets to ensure their timely completion. Will possess a fundamental understanding of typical Client Requests as well as Alliance enterprise software packages (Zendesk, Basecamp, SharePoint, etc.). Interface with Clients as well as various levels of the Client Experience, Category Management, Account Executives, and the Administrative Services team.


    • Be the central point of contact to receive Client inquiries or requests
    • On-board new Clients and provide an orientation of the Alliance Client Experience
    • Own the process of insuring Account Executives are prepared for Category Reviews, including:
    • Appointment Requests, ordering samples, Coordinate with Category Management on building presentations, coordinating with Administration on New Item Forms and gathering relevant information from Clients
    • Create support tickets and direct requests to the appropriate party to resolve inquiry
    • Maintain/update tickets throughout their life-cycle
    • Ensure consistent and timely response to Clients; evaluate priority levels of tickets to elevate if necessary,
      and close tickets ensuring appropriate data fields are complete
    • Generate weekly/monthly reports and analyze Client response metrics
    • Communicate metrics and trends to Client Experience team and Management
    • Miscellaneous duties as assigned by Management


    Available Shift:  Full Time 


    Compensation:  The pay rate for this position is $22.00 - $23.00 per hour 


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