• Soft Services Site Manager

    Job ID
    Operations Leadership Jobs
    Employment Status
    Regular Full-Time
  • Overview

    SBM Management is looking for a Soft Services Manager to join our team! The Soft Services Manager is responsible for directly overseeing the day-to-day operations at the site. This person also works with the client as well as the vendor to maintain a communicative relationship.


    • Document and escalate instances of poor performance.
    • Pro-actively develop and manage client relationships ensuring that expected service levels are achieved.
    • Identify opportunities for improved operations to drive efficiencies (process and cost) and make recommendations SME’s and Account Director for consideration.
    • Position includes on-site support to review local issues and concerns with appearance and aesthetics of the property.
    • Work Orders are managed thru 360 Facility System. 
    • Overall includes all Scope of Work, Compensation, SLA, KPI's, Audits, and Governance Process including Meetings
    • Supporting all soft services ( security, landscaping/winter services, uniforms, pest control, and trash removal)


    • Bachelor’s Degree from a four-year university
    • Minimum of 5 years’ experience in managing vendor performance
    • Must have Facilities Management background 
    • GMP background is a plus
    • Must have a janitorial background supporting all soft services such as security, landscaping/winter services, uniforms, pest control and trash removal 
    • Ability to ensure services are delivered in occurrence with the contract and to agreed standards

    Available Shift:  Full Time 


    Compensation:  The salary for this position is $100,000 - $120,000 per year 


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