• CSR Team Lead

    Location US-WA-Seattle
    Job ID
    2018-5568
    Category
    Operations Frontline Jobs
    Employment Status
    Regular Full-Time
  • Overview

    SBM Management is looking to hire a CSR Team Lead to join their team!  This position is responsible for coordinating activities within the assigned program. This includes the company employees and other temporary employees engaged in the program and is responsible for a significant portion of the daily act ivies.  Inspects areas, equipment, and working conditions to ensure compliance with sanitation and OSHA regulations.

    Responsibilities

    • Performs duties of employees within the program assigned.
    • Train and instruct employees in tasks, safety, policies, and procedures.
    • Coordinate and monitors work activities.
    • Written reports, such as pass down, weekly, or monthly.
    • Perform quality, service, and safety inspections.
    • Track equipment inventory, maintenance and repair.
    • Track supplies inventory and maintained.
    • Monitor employees for proper use of personal protective equipment.
    • Reports employee personnel and customer issues to supervisor.
    • Corrects at risk behavior immediately, then reports to the supervisor immediately.
    • Reports accidents and incidents to the supervisor immediately.
    • Maintain records, i.e. training, inspections, attendance and metric data.

    Qualifications

    • Six months to 1 year related experience and/or training; High School diploma or general education degree (GED); or equivalent combination of education and experience.
    • Ability to read and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
    • Ability to write routine reports and correspondence. 
    • Must be able to speak and write in English
    • Ability to effectively communicate to customers, contractors, or employees of organization.
    • Bilingual in Spanish a plus.
    • To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
    • Good written and verbal skills, excellent customer service skills, training abilities, and time management skills.
    • Problem solving, presentation, and coaching skills.
    • Use of forklifts and pallet jacks a plus.  May be required to be Forklift Certified.
    • Valid Driver’s License to operate company or personal vehicles.

    Available Shift:  Monday - Friday 5:30pm - 2:00am 

     

    Compensation:  The pay rate for this position is $15.00 - $17.00 per hour

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