Lead Custodial Customer Service Representative (CSR)

Job ID
Operations Frontline Jobs
Employment Status
Regular Full-Time


SBM Management is currently looking to hire a Lead Custodial Service Representative to join their team!  This position has responsibilities for coordinating activities within the assigned program. This includes the company employees and other temporary employees engaged in the program and is responsible for a significant portion of the daily act ivies.  Inspects areas, equipment, and working conditions to ensure compliance with sanitation and OSHA regulations.


  • Performs duties of employees within the program assigned.
  • Train and instruct employees in tasks, safety, policies, and procedures.
  • Coordinate and monitors work activities.
  • Written reports, such as pass down, weekly, or monthly.
  • Perform quality, service, and safety inspections.
  • Track equipment inventory, maintenance and repair.
  • Track supplies inventory and maintained.
  • Monitor employees for proper use of personal protective equipment.
  • Reports employee personnel and customer issues to supervisor.
  • Corrects at risk behavior immediately, then reports to the supervisor immediately.
  • Reports accidents and incidents to the supervisor immediately.
  • Maintain records, i.e. training, inspections, attendance and metric data.



Demonstrating the skills, good judgement, and behavior expected in the following areas:

  • Appearance – Wear the SBM standard uniform, and have good hygiene.
  • Attitude – Having a positive, friendly approachable demeanor. Be respectful and make eye contact.
  • Responsiveness – Responding positively to requests in a timely manner. Take initiative and pride in your work.
  • Equipment & Closets – Maintaining your equipment and closest with organization and care.


  • Six months to 1 year related experience and/or training; High School diploma or general education degree (GED); or equivalent combination of education and experience.
  • Must have three years custodial experience 
  • Must have experience supervising a crew of five or larger in a campus setting
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
  • Good written and verbal skills, excellent customer service skills, training abilities, and time management skills. 
  • A plus but not required; problem solving, presentation, and coaching.
  • Use of forklifts and pallet jacks a plus.
  • Valid Driver’s License to operate company or personal vehicles.
  • May be required to be Forklift Certified.
  • Must be Bilingual (English / Spanish)
  • Hands on lead, will be working partly outdoors (30%) of the shift
  • Must be self-motivated to demonstrate quality performance 

Available Shift:  Monday - Friday 7:30am start


Compensation:  The pay rate for this position is $12.00 - $14.00 per hour depending on experience 


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