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Soft Services Manager

Soft Services Manager

Job ID 
2017-4411
Location 
US-CA-PALO ALTO
Category 
Operations Leaderships Jobs
Employment Status 
Regular Full-Time

More information about this job

Overview

SBM Management is looking for a Soft Services Manager to join our team! The Soft Services Manager is responsible for directly overseeing the day-to-day operations at the site. This person also works with the client as well as the vendor to maintain a communicative relationship.

Responsibilities

  • Document and escalate instances of poor performance.
  • Pro-actively develop and manage client relationships ensuring that expected service levels are achieved.
  • Identify opportunities for improved operations to drive efficiencies (process and cost) and make recommendations SME’s and Account Director for consideration.
  • Position includes on-site support to review local issues and concerns with appearance and aesthetics of the property.
  • Work Orders are managed thru 360 Facility System. 
  • Overall includes all Scope of Work, Compensation, SLA, KPI's, Audits, and Governance Process including Meetings
  • Supporting all soft services ( security, landscaping/winter services, uniforms, pest control, and trash removal)

Qualifications

  • Bachelor’s Degree from a four-year university
  • Minimum of 5 years’ experience in managing vendor performance
  • Ability to ensure services are delivered in occurrence with the contract and to agreed standards

Available Shift:  Full Time

 

Compensation:  The salary range for this position is $95,000 - $100,000 per year