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Account Director

Account Director

Job ID 
Corporate Leadership Jobs
Employment Status 
Regular Full-Time

More information about this job


SBM Management is searching for a dynamic Account Director to plan, develop, and implement customer strategies for the retention of existing business and growth within a specific customer. The Account Director will be performing the following duties or through subordinate supervisors:


  • Provide direction and develop growth and retention for client specific programs.
  • Review research to anticipate competition and market trends and translate customer’s attitudes of services and relationship
  • Consult with development teams on market requirements and product features
  • Communicate strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team
  • Coordinate and align strategies with corporate growth plan
  • Work with other departments to help develop relationship with regards to, pricing, positioning, and packaging
  • Evaluate and analyze program results and present recommendations for changes in strategy


  • Bachelor degree or equivalent experience
  • Ideally the candidate will have a passion about hospitality and providing exceptional service
  • Be able to deliver presentations to senior leadership levels, support RFPs and other proposals
  • Looking for someone to contribute to both the operations and relationship with SBM and Customers
  • Executive level 8-10 years related experience and/or training in facility management is preferred
  • Customer relationship management experience is required
  • Proficiency or advanced knowledge of Microsoft Office Suite
  • Be able identify when the standards and programs are not being following, take ownership and fix them. Goal is to have the portfolios standardized within the next 9 months
  • Heavy travel

Available Shift:  Full Time


Compensation:  The salary range for this position is $100,000 - $120,000 plus bonus structure